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      <blockquote>
        <div class="ho_OverviewHeading"><a name="1000929410">Tips &amp; Troubleshooting</a></div>
        <div class="hmn_ModuleHeadingNoSplit"><a name="1000929412">Pay Employees tips</a></div>
        <div class="b_Body" style="font-size: 9.0pt;"><span class="ei_EmphasisItalic"><a name="1000964180">These tips apply to Accounting Plus users only</a></span></div>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000929413&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000929413">Unable to view some employee information</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000929413", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000929413", false);</script>
        <div class="b_Body"><a name="1000929414">If you are unable to view employee payroll details, contact information, banking details or payroll reports, your </a>user access may be restricted to prevent you viewing and editing this information. If you need access, contact your system administrator.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000944511&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000944511">Restrict user access to employee information</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000944511", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000944511", false);</script>
        <div class="b_Body"><a name="1000944512">User IDs can be set up to restrict access to employee payroll, banking and contact information stored in the </a>card file and on reports. You can select broad restrictions, such as disallowing access to the employee card file, or you can set specific restrictions, such as viewing employee banking details. If you want to prevent a user from editing and viewing all payroll details, you need to restrict access to payroll reports as well as to employee card information and payroll command centre functions.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000929419&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000929419">An employee doesn’t have a card</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000929419", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000929419", false);</script>
        <div class="b_Body"><a name="1000964202">MYOB Accounting Plus only</a></div>
        <div class="b_Body"><a name="1000950633">Before you can pay an employee, you need to create an employee card and set up their payroll details, such as </a>taxes, wage categories, entitlements, etc. For more information, see <span class="l_Link"><a href="payroll.9.9.htm#1108488">Creating employee cards</a></span> and <span class="l_Link"><a href="payroll.9.10.htm#1087913">Entering employee payroll information</a></span>.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000929447&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000929447">The </a>paycheque number displayed is incorrect<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000929447", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000929447", false);</script>
        <div class="b_Body"><a name="1000964210">MYOB Accounting Plus only</a></div>
        <div class="b_Body"><a name="1000929455">If you want to use a different </a>paycheque number when paying an employee, enter the correct number in the <span class="w_Widgets">Cheque</span><span class="w_Widgets"> No.</span> field. The next paycheque you enter will be assigned the next available number.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000929466&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000929466">There is a duplicate </a>paycheque number<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000929466", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000929466", false);</script>
        <div class="b_Body"><a name="1000964218">MYOB Accounting Plus only</a></div>
        <div class="b_Body"><a name="1000929477">You can assign the same </a>cheque number to multiple paycheques.</div>
        <div class="b_Body"><a name="1000929481">However, if you want to be warned before duplicate </a>cheque numbers are recorded, select the <span class="w_Widgets">Warn for </span><span class="w_Widgets">Duplicate </span><span class="w_Widgets">Cheque</span><span class="w_Widgets"> Numbers [System-wide]</span> option in the <span class="w_Widgets">Banking</span> tab of the <span class="w_Widgets">Preferences</span> window. </div>
        <div class="b_Body"><a name="1000929511">Once a </a>paycheque is recorded, the cheque number can’t be changed. If you want to fix a duplicated paycheque number, open the payroll transaction with the duplicated cheque number in the original transaction window. You can only delete or reverse the transaction as your system allows, then reenter the transaction. For more information, see <span class="l_Link"><a href="transactions.17.3.htm#1087331">Changing or deleting a transaction</a></span>.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000929518&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000929518">I recorded a </a>paycheque but the balance of my paycheque account is unchanged<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000929518", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000929518", false);</script>
        <div class="b_Body"><a name="1000964226">MYOB Accounting Plus only</a></div>
        <div class="b_Body"><a name="1000929537">This may occur if you did not select the correct account for the transaction. To fix this, open the transaction in </a>the original transaction window. Delete or reverse the payroll transaction as your system allows, then reenter the transaction. For more information, see <span class="l_Link"><a href="transactions.17.3.htm#1087331">Changing or deleting a transaction</a></span>.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000929544&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000929544">I want to record a </a>paycheque, but I have already written the cheque <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000929544", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000929544", false);</script>
        <div class="b_Body"><a name="1000964234">MYOB Accounting Plus only</a></div>
        <div class="b_Body"><a name="1000929555">Enter the </a>cheque as you normally would using the <span class="w_Widgets">Process Payroll Assistant</span>. In the <span class="w_Widgets">Review &amp; Edit </span><span class="w_Widgets">Paycheque</span> section, click the zoom arrow next to the name of the employee whose cheque is already printed. The <span class="w_Widgets">Pay </span><span class="w_Widgets">Employee</span> window appears. Select the <span class="w_Widgets">Already Printed</span> option, then click <span class="w_Widgets">OK</span>. Continue processing the pays as you normally would.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000929563&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000929563">Assigning a </a>paycheque to more than one job<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000929563", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000929563", false);</script>
        <div class="b_Body"><a name="1000964242">MYOB Accounting Plus only</a></div>
        <div class="b_Body"><a name="1000929568">If you want to split an employee’s wages or salary across multiple jobs, click in the </a><span class="w_Widgets">Jobs</span> column in the <span class="w_Widgets">Pay </span><span class="w_Widgets">Employee</span> window and select the required job. </div>
        <div class="b_Body"><a name="1000929569">If you enter activity slips, you can assign a linked hourly wage payroll category to a job. The jobs you enter in </a>this way are automatically linked to the employee payment when you use the <span class="w_Widgets">Process Payroll Assistant</span>. </div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000929571&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000929571">Payroll transactions are calculated incorrectly</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000929571", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000929571", false);</script>
        <div class="b_Body"><a name="1000964250">MYOB Accounting Plus only</a></div>
        <div class="b_Body"><a name="1000929576">Payroll transactions are calculated using the payroll details you have entered in each employee card. This is </a>where you assigned payroll categories, entitlements, deductions, taxes, etc.</div>
        <div class="b_Body"><a name="1000929577">If you think an employee’s pay has been incorrectly calculated, check that:</a></div>
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                  <span style="color: Gray;">■</span>
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                <div class="bb_Bulleted_inner"><a name="1000929578">the correct payroll details are entered in their card, including entitlements, deductions, etc.</a></div>
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                  <span style="color: Gray;">■</span>
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                <div class="bb_Bulleted_inner"><a name="1000929579">your payroll categories are set up correctly</a>, including taxes and formulas.</div>
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                <div class="bb_Bulleted_inner" style="width: 14.1732pt; white-space: nowrap;">
                  <span style="color: Gray;">■</span>
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              <td width="100%">
                <div class="bb_Bulleted_inner"><a name="1000929581">you have entered the correct payroll period.</a></div>
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        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000944650&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000944650">Choosing an allocation account for superannuation payments</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000944650", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000944650", false);</script>
        <div class="b_Body"><a name="1000944654">MYOB </a>Accounting Plus only</div>
        <div class="b_Body"><a name="1000944655">When allocating superannuation payments, always use the Superannuation Payable account. If you use the </a>Superannuation Expense account, your payments will be recorded twice.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000944660&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000944660">Too much superannuation has been calculated on some </a>paycheques<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000944660", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000944660", false);</script>
        <div class="b_Body"><a name="1000944664">MYOB </a>Accounting Plus only</div>
        <div class="b_Body"><a name="1000944668">Superannuation contributions are not calculated for an employee who earns less than </a>$450 in a month. Once this monthly threshold has been reached, your MYOB software will calculate the full amount of superannuation due for that month to date. </div>
        <div class="b_Body"><a name="1000944672">For example, if you pay an employee </a>$370 for the first week of a month, superannuation will not be calculated for that paycheque. If you pay that employee $370 for the second week of the month, however, superannuation will be calculated for both weeks, but applied to the second paycheque.</div>
        <div class="b_Body"><a name="1000944683">For more information see </a><span class="l_Link"><a href="payroll.9.22.htm#1088713">Superannuation reporting</a></span></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000944687&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000944687">Superannuation hasn’t been calculated on some </a>paycheques<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000944687", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000944687", false);</script>
        <div class="b_Body"><a name="1000944691">MYOB </a>Accounting Plus only</div>
        <div class="b_Body"><a name="1000944692">This could be because:</a></div>
        <div class="bb_Bulleted_outer" style="margin-left: 0pt;">
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                  <span style="color: Gray;">■</span>
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                <div class="bb_Bulleted_inner"><a name="1000944693">The affected employees have earned under the $450 threshold so far this month. If each employee reaches </a>the threshold before the last pay period of the month, superannuation calculations for all previous pay periods during that month will be applied.</div>
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                <div class="bb_Bulleted_inner" style="width: 14.1732pt; white-space: nowrap;">
                  <span style="color: Gray;">■</span>
                </div>
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              <td width="100%">
                <div class="bb_Bulleted_inner"><a name="1000944694">An Expense Limit was accidentally set for superannuation. Make sure that the Expense Limit for </a>Superannuation in your payroll categories list is set to No Limit.</div>
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                <div class="bb_Bulleted_inner"><a name="1000944695">You have not indicated that an employee is eligible for superannuation when you set up their employee </a>card. To check this, open their card and make sure that Superannuation is selected in the payroll categories list.</div>
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                  <span style="color: Gray;">■</span>
                </div>
              </td>
              <td width="100%">
                <div class="bb_Bulleted_inner"><a name="1000944696">The Expense Basis for Superannuation (as shown in your payroll categories list) may be set incorrectly. </a>Make sure that the Expense Basis for Superannuation is set for a fixed percentage of Gross Wages, and not a fixed amount of Dollars per Pay Period.</div>
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