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      <blockquote>
        <div class="ho_OverviewHeading"><a name="1000900591">Tips &amp; Troubleshooting</a></div>
        <div class="hmn_ModuleHeadingNoSplit"><a name="1000417380">Receive Money tips</a></div>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000417382&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000417382">Depositing money received</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000417382", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000417382", false);</script>
        <div class="b_Body"><a name="1000417383">When you enter </a><span class="w_Widgets">Receive Money</span> or <span class="w_Widgets">Receive Payments</span> transactions, you can choose to accept the funds in one of two ways:</div>
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                  <span style="color: Gray;">■</span>
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                <div class="bb_Bulleted_inner"><span class="w_Widgets"><a name="1000764552">Deposit to account</a></span>. If your daily receipts are low volume and you prefer to deposit the money in the bank each day, you may want to deposit directly into your cheque account and update the balance in your company file immediately.</div>
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                  <span style="color: Gray;">■</span>
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                <div class="bb_Bulleted_inner"><span class="w_Widgets"><a name="1000764558">Group with undeposited funds</a></span>. If you process a high volume of payments each day, you may prefer to group the receipts in a batch and deposit them to your account later. The receipts won’t affect your cheque account balance until you record a bank deposit using the <span class="w_Widgets">Prepare Bank Deposit</span> window. </div>
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        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd840787&quot;);">
          <span class="N_007eProcBullet"></span><a name="840787">Assigning a cash receipt to more than one job</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd840787", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd840787", false);</script>
        <div class="b_Body"><a name="840788">If you receive a payment that affects more than one job, use separate line items to allocate the amount that </a>belongs to each job. For example, assume you’ve received $100 for services you provided on Job1 and Job2. You could enter a line item for Service income for $60 and indicate that it is for Job1. In a second line item, you could allocate the remaining $40 to Service income and indicate that it is for Job2. Receipts can be split among any number of jobs.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd840800&quot;);">
          <span class="N_007eProcBullet"></span><a name="840800">Warning message: use another window for this cash receipt</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd840800", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd840800", false);</script>
        <div class="b_Body"><a name="1000764626">This message is to remind you that </a><span class="w_Widgets">Receive Money</span> transactions are for entering transactions that do not relate to customer sales. Generally, <span class="w_Widgets">Receive Money</span> transactions are for recording other income, such as bank interest or equity deposits. You need to use the <span class="w_Widgets">Receive Payments</span> window to record customer receipts. For more information, see <span class="l_Link"><a href="banking.6.2.htm#1087124">Receiving money</a></span>.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd840814&quot;);">
          <span class="N_007eProcBullet"></span><a name="840814">Receiving payments with no card</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd840814", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd840814", false);</script>
        <div class="b_Body"><a name="1000764706">You are not required to select a card for all your transactions. For example, you may make a one-time sale to a </a>customer for whom you don’t want to create a card. To record this kind of sale, you can create a special customer card—you could call it ‘cash sale’ or ‘one-time sale’—and use it when you enter this kind of transaction. </div>
        <div class="b_Body"><a name="1000764716">Note that you need to enter shipping details if you are going to deliver the goods.</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd840842&quot;);">
          <span class="N_007eProcBullet"></span><a name="840842">The ID number displayed is incorrect</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd840842", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd840842", false);</script>
        <div class="b_Body"><a name="1000002942">If you want to use a different ID number for a </a><span class="w_Widgets">Receive Money</span> transaction, enter the correct number in the <span class="w_Widgets">ID </span><span class="w_Widgets">No.</span> field. The next receipt you enter will be assigned the next available ID number.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd840854&quot;);">
          <span class="N_007eProcBullet"></span><a name="840854">Duplicate receipt ID numbers</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd840854", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd840854", false);</script>
        <div class="b_Body"><a name="840861">You can assign the same ID number to multiple cash receipts.</a></div>
        <div class="b_Body"><a name="1000764825">If you want to delete the receipt with the duplicated ID, locate the original transaction using the </a><span class="w_Widgets">Bank Register</span> window or the <span class="w_Widgets">Transaction Journal</span> window and open it in the transaction entry window where you originally entered it. You can edit the invoice number or reverse the transaction as your system allows.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000764833&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000764833">The cheque account balance was not affected by a cash receipt transaction</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000764833", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000764833", false);</script>
        <div class="b_Body"><a name="1000900870">The cheque account balance may not change if you have selected the wrong account, or if the account you </a>selected is the wrong account type.</div>
        <div class="b_Body"><a name="1000900851">In the </a><span class="w_Widgets">Bank Register</span> window, locate and open the original transaction, then make sure that you selected the correct cheque or credit card account in the <span class="w_Widgets">Deposit to Account</span> field. You may have accidentally grouped the deposit with undeposited funds.</div>
        <div class="b_Body"><a name="1000900855">In the transaction window, click the zoom arrow next to the </a><span class="w_Widgets">Deposit to Account</span> field to open the <span class="w_Widgets">Account </span><span class="w_Widgets">Details</span> window. Check that the correct account type is assigned to the account. For example, it may not be a bank account type. </div>
        <div class="b_Body"><a name="1000764852">Change, reverse or delete the transaction as you normally would. For more information, see </a><span class="l_Link"><a href="transactions.17.3.htm#1087331">Changing or deleting a transaction</a></span>.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd841030&quot;);">
          <span class="N_007eProcBullet"></span><a name="841030">I can’t record a receipt because the transaction is unbalanced</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd841030", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd841030", false);</script>
        <div class="b_Body"><a name="1000764886">Before you can record a receipt, the amount you received must be fully allocated, with no out of balance </a>amounts showing. Check each transaction line in the window to make sure the allocated amounts (in the <span class="w_Widgets">Amount</span> column) equal the amount you entered in the <span class="w_Widgets">Amount</span> field at the top of the window. </div>
        <div class="b_Body"><a name="1000764887">Once the </a><span class="w_Widgets">Out of Balance</span> amount shows 0.00, you can record the transaction.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000944325&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000944325">Ensuring </a>tax is recorded correctly for GST-inclusive income<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000944325", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000944325", false);</script>
        <div class="b_Body"><a name="1000944332">If you know the income is </a>tax inclusive but the amount of GST is not specified, select the <span class="w_Widgets">Tax</span><span class="w_Widgets"> Inclusive</span> option at the top right of the <span class="w_Widgets">Receive Money</span> window. The GST will be calculated automatically as 1/11th of the total amount received.</div>
        <div class="b_Body"><a name="1000944336">If you enter the transaction using the </a><span class="w_Widgets">Bank Register</span>, you can select the tax type in the <span class="w_Widgets">Tax</span> field at the bottom of the window. </div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000771937&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000771937">Changing amounts included on a bank deposit</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000771937", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000771937", false);</script>
        <div class="b_Body"><a name="1000771938">If you need to change the transactions you included in a bank deposit you have processed, you can delete or </a>reverse the bank deposit using the <span class="w_Widgets">Prepare Bank Deposit</span> window. You can then change or delete the individual transactions and prepare the bank deposit again. </div>
        <div class="bnF_NoteHeadingFirst">
          <span class="N_007eNoteCautionWarning">note : </span><a name="1000771939">You can delete a bank deposit only if your transactions are changeable. </a></div>
        <div class="bnL_NoteBodyLast"><a name="1000771940">If your transactions are </a>unchangeable, you must reverse the deposit. </div>
        <div class="b_Body"><a name="1000771944">For more information about deleting or reversing transactions, see </a><span class="l_Link"><a href="transactions.17.3.htm#1087331">Changing or deleting a transaction</a></span>.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000771945&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000771945">There’s nothing to print when you try to print a bank deposit</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000771945", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000771945", false);</script>
        <div class="bb_Bulleted_outer" style="margin-left: 0pt;">
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                  <span style="color: Gray;">■</span>
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                <div class="bb_Bulleted_inner"><a name="1000771946">Check the bank account and dates you selected in the </a><span class="w_Widgets">Prepare Bank Deposit</span> window.</div>
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        <div class="bb_Bulleted_outer" style="margin-left: 0pt;">
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                  <span style="color: Gray;">■</span>
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                <div class="bb_Bulleted_inner"><a name="1000771947">Use the </a><span class="w_Widgets">Bank Register</span> or <span class="w_Widgets">Find Transactions</span> window to locate one of the transactions. Check if the funds were deposited to an account, instead of being grouped with undeposited funds. This may have happened for some or all of your missing transactions.</div>
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                  <span style="color: Gray;">■</span>
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                <div class="bb_Bulleted_inner"><a name="1000771948">Check that you have transferred the funds from your undeposited funds account into your bank account. </a></div>
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        <div class="b_Body"><a name="1000771952">For more information, see </a><span class="l_Link"><a href="banking.6.3.htm#1121395">Bank deposits</a></span>.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1000771956&quot;);">
          <span class="N_007eProcBullet"></span><a name="1000771956">Starting a new financial year with undeposited funds </a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1000771956", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1000771956", false);</script>
        <div class="b_Body"><a name="1000771960">If you want to start a new financial year and you haven’t prepared a bank deposit for all your undeposited </a>funds, you need to select the <span class="w_Widgets">Keep Receipts Grouped with Undeposited Funds</span> option in the <span class="w_Widgets">Start a New </span><span class="w_Widgets">Financial Year</span> window. The receipts can then be deposited in the new financial year.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
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