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      <blockquote>
        <div class="ho_OverviewHeading"><a name="1154465">Activation and confirmation FAQs</a></div>
        <div class="hpn_ProcedureHeadingNoSplit">
          <span class="N_007eProcBullet"></span><a name="1180514">Overview</a></div>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1180311&quot;);">
          <span class="N_007eProcBullet"></span><a name="1180311">What is company file activation?</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1180311", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1180311", false);</script>
        <div class="b_Body"><a name="1184143">MYOB has developed the company file activation procedure to protect against potential piracy and </a>provide you with the reassurance that you are using an authentic product that can be trusted with your valuable business data. </div>
        <div class="b_Body"><a name="1184144">Company file activation is a simple process that authenticates you as the registered user of the </a>software. This process will also take you through registering your MYOB software, if it’s not already registered. </div>
        <div class="b_Body"><a name="1184145">You can choose to activate your company file either online or via the MYOB automated telephone </a>process.</div>
        <div class="b_Body"><a name="1176049">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1177102&quot;);">
          <span class="N_007eProcBullet"></span><a name="1177102">Is activation the same as product registration? </a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1177102", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1177102", false);</script>
        <div class="b_Body"><a name="1184150">No, product registration captures your key business contact information to allow MYOB to identify </a>your business and provide you with support and updates.</div>
        <div class="b_Body"><a name="1184151">The activation process authenticates your business as the registered user of each company file.</a></div>
        <div class="b_Body"><a name="1184152">If your software has not been registered you will be guided through the registration process prior to </a>activating your company files.</div>
        <div class="b_Body"><a name="1176051">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hpn_ProcedureHeadingNoSplit">
          <span class="N_007eProcBullet"></span><a name="1181100">Company file activation</a></div>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1181807&quot;);">
          <span class="N_007eProcBullet"></span><a name="1181807">How do I activate my company files?</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1181807", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1181807", false);</script>
        <div class="b_Body"><a name="1181808">You can choose to activate your company files online or via the MYOB automated telephone process </a>when prompted by your MYOB software. In both cases the activation process should take less than a minute.</div>
        <div class="b_Body"><a name="1187144">For step-by-step instructions, see </a><span class="l_Link"><a href="companyfile.4.4.htm#1087435">Activate the company file</a></span>.</div>
        <div class="b_Body"><a name="1181982">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1180530&quot;);">
          <span class="N_007eProcBullet"></span><a name="1180530">Will any of my business information be sent to MYOB when activating a company </a>file?<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1180530", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1180530", false);</script>
        <div class="b_Body"><a name="1184170">When you first register as an MYOB customer, a record is added to our customer database that </a>contains your basic contact details and program licence details, including your product serial number. </div>
        <div class="b_Body"><a name="1184171">In order to generate a confirmation code (which gives you full access to a company file) we require </a>your MYOB serial number and the unique company file code for that company file.</div>
        <div class="b_Body"><a name="1184172">The serial number is required to update your customer record and the company file code identifies </a>the MYOB program that the company file is being used in. </div>
        <div class="b_Body"><a name="1184173">None of your company information is sent to MYOB during the activation or confirmation process. </a>We do not obtain the company file name or any business data from your company file. </div>
        <div class="b_Body"><a name="1184175">MYOB's commitment to ensuring the privacy of your data is outlined in our </a><span class="l_Link"><a href="http://www.myob.com.au/privacy.html" target="_window">Privacy Policy</a></span>.</div>
        <div class="b_Body"><a name="1180534">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1184180&quot;);">
          <span class="N_007eProcBullet"></span><a name="1184180">I have purchased an upgrade, how will the activation process affect me?</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1184180", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1184180", false);</script>
        <div class="b_Body"><a name="1184181">You will need to activate any company files that you upgrade from a previous version into which you </a>want to continue entering data, as well as any new company files that you create and continue using.</div>
        <div class="b_Body"><a name="1184182">If you want to upgrade a company file, but you don’t plan to make changes to it using the new </a>version, do not activate the file after upgrading. For example, if you have a prior year’s company file that you simply refer to every now and again, you will not need to activate it. You can still open the file in Read Only mode at any time by selecting Activate Later when prompted to activate.</div>
        <div class="b_Body"><a name="1184184">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1184185&quot;);">
          <span class="N_007eProcBullet"></span><a name="1184185">What happens if I don’t activate my company file within the required period?</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1184185", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1184185", false);</script>
        <div class="b_Body"><a name="1184186">Every time you open a company file that has not been activated, the activation dialog will appear, </a>prompting you to activate online, by phone, or activate later. You have either 30 days (for upgraded files) or 90 days (for new company files) in which to activate them. After the period has lapsed, the activation dialog will advise that you have 0 days left to activate, and your file will go into read only mode.</div>
        <div class="b_Body"><a name="1184187">If you need to add data or make changes to the file after this time, you will need to activate the file. </a>You can activate the file online or by phone by selecting the relevant option in the activation dialog that appears each time you open the file.</div>
        <div class="b_Body"><a name="1184188">If you don’t need to add new data or make changes to the file, you can just select Activate Later. As </a>the 30 or 90 day timeframe has lapsed, you will receive a message to advise that you can only open the file in Read Only mode. Select Read Only to open the file.</div>
        <div class="b_Body"><a name="1184190">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1183248&quot;);">
          <span class="N_007eProcBullet"></span><a name="1183248">What is Read Only mode?</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1183248", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1183248", false);</script>
        <div class="b_Body"><a name="1183249">Read Only mode allows you to access the file and view all data, print reports and export data, </a>however you cannot add new data or make changes.</div>
        <div class="b_Body"><a name="1182969">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1180535&quot;);">
          <span class="N_007eProcBullet"></span><a name="1180535">How many company files </a>can I activate? <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1180535", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1180535", false);</script>
        <div class="b_Body"><a name="1184204">You can initially activate up to five company files. Three additional packs of five company files will be </a>available for free upon request to MYOB, bringing the available limit to twenty. Should you require additional company files, please call MYOB Australia on 1300 555 151 and we can discuss your exact needs.</div>
        <div class="b_Body"><a name="1180551">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1181244&quot;);">
          <span class="N_007eProcBullet"></span><a name="1181244">How often do I need to activate my company file? </a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1181244", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1181244", false);</script>
        <div class="b_Body"><a name="1184220">Each company file that you create or upgrade needs to be activated once only. If you are creating a </a>company file for the first time you will have 90 days to activate it. If you are upgrading a company file from a previous MYOB software product and the company file has not been activated, you will have up to 30 days to complete this process. </div>
        <div class="b_Body"><a name="1181250">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1186801&quot;);">
          <span class="N_007eProcBullet"></span><a name="1186801">My accountant or consultant will create my company file and provide it to me. Who </a>should activate the company file?<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1186801", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1186801", false);</script>
        <div class="b_Body"><a name="1186802">An accountant or consultant can create a company file on you behalf and provide it to you. However, </a>the accountant or consultant must not activate the company file using their serial number. File activation can be performed up to 90 days from the date the file was created, so there is plenty of time for them to provide you with the file to activate yourself.</div>
        <div class="b_Body"><a name="1186804">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1184248&quot;);">
          <span class="N_007eProcBullet"></span><a name="1184248">Which company files do I need to activate?</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1184248", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1184248", false);</script>
        <div class="b_Body"><a name="1184249">You only need to activate company files into which you need to add new data or change existing </a>data. </div>
        <div class="b_Body"><a name="1184250">If you do not need to add or change data, you do not need to activate the file. You can open these in </a>Read Only mode at any time without ever activating them by selecting Activate Later when prompted to activate.</div>
        <div class="b_Body"><span class="eb_EmphasisBold"><a name="1184251">Upgrading files from previous years</a></span>: You may want to upgrade all of your MYOB company files from previous years to the latest version. It is fine to do this, however as you will not need to add new information or make changes to data from previous years, it is not necessary to activate these files.</div>
        <div class="b_Body"><span class="eb_EmphasisBold"><a name="1184252">Backup files</a></span>: If you make a backup of a file that has been activated, you will not be prompted to activate it again when you restore it. If you make a backup of file that has not yet been activated, you will be asked to activate the file after restoring it. You can select Activate Later top open and review the restored file, as this is not the live file. However, if you need to revert to a backup (due to your current file being lost or damaged), follow the on-screen prompts to activate the file.</div>
        <div class="b_Body"><span class="eb_EmphasisBold"><a name="1184253">Test files</a></span>: You may want to create a test file to play with or for training purposes. You can create as many test files as you like and work on these with full access for 90 days, without having to activate them.</div>
        <div class="b_Body"><span class="eb_EmphasisBold"><a name="1184254">Short-term files</a></span>: If you create a file that will be used for 90 days or less, you do not need to activate the file. If you do need to use the file for longer than 90 days, you can just activate the file when needed.</div>
        <div class="b_Body"><a name="1184256">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1181303&quot;);">
          <span class="N_007eProcBullet"></span><a name="1181303">Where do I direct my questions regarding company file activation? </a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1181303", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1181303", false);</script>
        <div class="b_Body"><a name="1184270">If you have any queries regarding the activation process, please contact MYOB Customer Service on </a>1300 555 151 or email <span class="l_Link"><a href="mailto:customer_service@myob.com.au" target="_window">customer_service@myob.com.au</a></span> .</div>
        <div class="b_Body"><a name="1181310">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hpn_ProcedureHeadingNoSplit">
          <span class="N_007eProcBullet"></span><a name="1180493">Confirmation</a></div>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1181934&quot;);">
          <span class="N_007eProcBullet"></span><a name="1181934">How do I confirm my company files? </a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1181934", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1181934", false);</script>
        <div class="b_Body"><a name="1181935">After you activate your company file, you will be required to periodically confirm that you are the </a>registered user of that company file. You can confirm the company file using the same online or phone process used when activating the file.</div>
        <div class="b_Body"><a name="1187152">For step-by-step instructions, see </a><span class="l_Link"><a href="maintenance.22.4.htm#1087301">Confirming activated company files</a></span>.</div>
        <div class="b_Body"><a name="1182006">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1184284&quot;);">
          <span class="N_007eProcBullet"></span><a name="1184284">How often do I need to confirm my company file? </a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1184284", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1184284", false);</script>
        <div class="b_Body"><a name="1184285">Every four to nine months after activating your company file, you will be prompted to confirm the file </a>through the same simple process.</div>
        <div class="b_Body"><a name="1184287">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1181941&quot;);">
          <span class="N_007eProcBullet"></span><a name="1181941">What happens if I don't confirm a company file?</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1181941", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1181941", false);</script>
        <div class="b_Body"><a name="1181942">If you haven't had a chance to confirm within the time period allowed, the company file will revert to </a>read-only status. This means you can still view your business information, print reports and export data, but you won't be able to enter new transactions or make changes. </div>
        <div class="b_Body"><a name="1181943">If you want to continue entering transactions in the company file, simply confirm the file online or via </a>the automated phone system.</div>
        <div class="b_Body"><a name="1182562">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1181948&quot;);">
          <span class="N_007eProcBullet"></span><a name="1181948">What if I don’t have internet or phone access to confirm the file and I receive a </a>message saying that I have “0 days left to confirm”?<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1181948", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1181948", false);</script>
        <div class="b_Body"><a name="1181949">You will need to confirm the file in order to gain full access. You will be able to open the file in Read </a>Only mode until you can use a phone or the internet to confirm the files.</div>
        <div class="b_Body"><a name="1182564">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hpn_ProcedureHeadingNoSplit">
          <span class="N_007eProcBullet"></span><a name="1184292">Troubleshooting</a></div>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1184293&quot;);">
          <span class="N_007eProcBullet"></span><a name="1184293">I have already activated my company file. Why am I being asked to activate again?</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1184293", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1184293", false);</script>
        <div class="b_Body"><a name="1184294">Once you have activated your company file, the Activation message will only reappear when you </a>upgrade another company file that has not yet been activated or when you open another file that has not yet been activated.</div>
        <div class="b_Body"><a name="1184295">Before activating a company file, check that it is your most current file:</a></div>
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              </td>
              <td width="100%">
                <div class="bs_BodyStep_inner"><a name="1184296">Open your company file.</a></div>
              </td>
            </tr>
          </table>
        </div>
        <div class="bs_BodyStep_outer" style="margin-left: 0pt;">
          <table border="0" cellspacing="0" cellpadding="0" summary="">
            <tr style="vertical-align: baseline;">
              <td>
                <div class="bs_BodyStep_inner" style="width: 14.1732pt; white-space: nowrap;">
                  <span class="N_007eStepNum">2	</span>
                </div>
              </td>
              <td width="100%">
                <div class="bs_BodyStep_inner"><a name="1184297">Select the “I want to activate my company file later” option in the Activation window.</a></div>
              </td>
            </tr>
          </table>
        </div>
        <div class="bs_BodyStep_outer" style="margin-left: 0pt;">
          <table border="0" cellspacing="0" cellpadding="0" summary="">
            <tr style="vertical-align: baseline;">
              <td>
                <div class="bs_BodyStep_inner" style="width: 14.1732pt; white-space: nowrap;">
                  <span class="N_007eStepNum">3	</span>
                </div>
              </td>
              <td width="100%">
                <div class="bs_BodyStep_inner"><a name="1184298">Browse the transaction journals to locate the date of the last transaction entered.</a></div>
              </td>
            </tr>
          </table>
        </div>
        <div class="bs_BodyStep_outer" style="margin-left: 0pt;">
          <table border="0" cellspacing="0" cellpadding="0" summary="">
            <tr style="vertical-align: baseline;">
              <td>
                <div class="bs_BodyStep_inner" style="width: 14.1732pt; white-space: nowrap;">
                  <span class="N_007eStepNum">4	</span>
                </div>
              </td>
              <td width="100%">
                <div class="bs_BodyStep_inner"><a name="1184299">If it appears to be your most current company file (not a company file from a previous year or a </a>restored backup file), activate it by going to the Help menu and choosing Activate Company File.</div>
              </td>
            </tr>
          </table>
        </div>
        <div class="b_Body"><a name="1184301">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1184302&quot;);">
          <span class="N_007eProcBullet"></span><a name="1184302">Why isn’t my confirmation code working?</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1184302", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1184302", false);</script>
        <div class="b_Body"><a name="1184303">The confirmation code may contain a zero, but never the letter O. </a></div>
        <div class="b_Body"><a name="1184304">Also ensure that:</a></div>
        <div class="bb_Bulleted_outer" style="margin-left: 0pt;">
          <table border="0" cellspacing="0" cellpadding="0" summary="">
            <tr style="vertical-align: baseline;">
              <td>
                <div class="bb_Bulleted_inner" style="width: 14.1732pt; white-space: nowrap;">
                  <span style="color: Gray;">■</span>
                </div>
              </td>
              <td width="100%">
                <div class="bb_Bulleted_inner"><a name="1184305">your MYOB serial number is correct</a></div>
              </td>
            </tr>
          </table>
        </div>
        <div class="bb_Bulleted_outer" style="margin-left: 0pt;">
          <table border="0" cellspacing="0" cellpadding="0" summary="">
            <tr style="vertical-align: baseline;">
              <td>
                <div class="bb_Bulleted_inner" style="width: 14.1732pt; white-space: nowrap;">
                  <span style="color: Gray;">■</span>
                </div>
              </td>
              <td width="100%">
                <div class="bb_Bulleted_inner"><a name="1184306">your system date is set to today’s date</a></div>
              </td>
            </tr>
          </table>
        </div>
        <div class="bb_Bulleted_outer" style="margin-left: 0pt;">
          <table border="0" cellspacing="0" cellpadding="0" summary="">
            <tr style="vertical-align: baseline;">
              <td>
                <div class="bb_Bulleted_inner" style="width: 14.1732pt; white-space: nowrap;">
                  <span style="color: Gray;">■</span>
                </div>
              </td>
              <td width="100%">
                <div class="bb_Bulleted_inner"><a name="1184307">you log into the company file as Administrator</a></div>
              </td>
            </tr>
          </table>
        </div>
        <div class="bb_Bulleted_outer" style="margin-left: 0pt;">
          <table border="0" cellspacing="0" cellpadding="0" summary="">
            <tr style="vertical-align: baseline;">
              <td>
                <div class="bb_Bulleted_inner" style="width: 14.1732pt; white-space: nowrap;">
                  <span style="color: Gray;">■</span>
                </div>
              </td>
              <td width="100%">
                <div class="bb_Bulleted_inner"><a name="1184308">the MYOB product you are using to activate the file matches your licensed software. For example, </a>if you are licensed to use MYOB Accounting, but are activating a company file using MYOB Accounting Plus, you will not be able to confirm the file.</div>
              </td>
            </tr>
          </table>
        </div>
        <div class="b_Body"><a name="1184310">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1184311&quot;);">
          <span class="N_007eProcBullet"></span><a name="1184311">Why am I receiving a connection error when I try to use the online activation or </a>confirmation option?<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1184311", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1184311", false);</script>
        <div class="b_Body"><a name="1184312">Your firewall or internet settings may prevent you from accessing the activation and confirmation </a>services online. If you are unable to confirm online using your MYOB software, you can obtain your confirmation codes via the my.MYOB website. Visit <span class="l_Link"><a href="http://www.my.myob.com.au" target="_window">www.my.myob.com.au</a></span> and log in using your email address and my.MYOB password. Once you have logged in, click the Confirmation Code link and enter your serial number and company file code to obtain your confirmation code.</div>
        <div class="b_Body"><a name="1184315">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1184316&quot;);">
          <span class="N_007eProcBullet"></span><a name="1184316">Why am I asked to confirm my company file each time I adjust my computer’s system </a>date?<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1184316", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1184316", false);</script>
        <div class="b_Body"><a name="1184317">To ensure that non-registered MYOB users cannot simply backdate the computer’s system data to </a>avoid the activation process, confirmation will be required for all company files that are opened after changing the computer’s system date.</div>
        <div class="b_Body"><a name="1184319">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1184320&quot;);">
          <span class="N_007eProcBullet"></span><a name="1184320">Why am I receiving a message saying that the company file cannot be confirmed?</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1184320", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1184320", false);</script>
        <div class="b_Body"><a name="1184321">This may be due to the file being confirmed too many times within a short period of time. </a></div>
        <div class="b_Body"><a name="1184322">For example, each time you change your computer’s system date, you may need to confirm the </a>company file. If this occurs several times within a short period of time, you will be required to contact MYOB Customer Service in order to confirm the file. Likewise, if, within a short period of time, you make several requests for a confirmation code (for the same company file) using the automated phone service, you will also be prevented from confirming the file.</div>
        <div class="b_Body"><a name="1184323">If you believe this may be the cause of your confirmation issues, contact MYOB Customer Service on </a>1300 555 151.</div>
        <div class="b_Body"><a name="1184325">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="b_Body"><a name="1181411">&nbsp;</a></div>
      </blockquote>
    </div>
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