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        <a class="WebWorks_Breadcrumb_Link" href="ch_overview.28.1.htm#1338483">M-Powered Invoices</a> &gt; <a class="WebWorks_Breadcrumb_Link" href="ch_using.30.1.htm#1338483">Using M-Powered Invoices</a> &gt; Reasons why some payments cannot be imported</div>
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      <blockquote>
        <div class="hm_ModuleHeading"><a name="1338483">Reasons why some payments cannot be imported</a></div>
        <div class="b_Body"><a name="1338487">The </a><span class="w_Widgets">M-Powered</span><span class="w_Widgets"> Import Assist Activity</span> report lists all errors that you may encounter during import. This will help you determine why a payment could not be imported. For more information, see <span class="l_Link"><a href="ch_using.30.8.htm#1338532">The M-Powered Import Assist Activity Report</a></span>.</div>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1338491&quot;);">
          <span class="N_007eProcBullet"></span><a name="1338491">Invoice matching errors</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1338491", false);</script></div>
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        <div class="b_Body"><a name="1338492">For a payment to be successfully imported, the invoice number contained in the M</a>‑Powered Payment File must match an invoice transaction in the company file. Even if a matching invoice number is found, there is a number of reasons why a payment might not be imported:</div>
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                <div class="bb_Bulleted_inner"><span class="eb_EmphasisBold"><a name="1338493">Statement payment: </a></span>A statement payment will be imported only if the value of the customer payment is less than or equal to the value of oldest invoice listed on the statement.</div>
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                <div class="bb_Bulleted_inner"><span class="eb_EmphasisBold"><a name="1338494">Invoice not found:</a></span> An open invoice transaction or order with the number contained in the M‑Powered Payment File does not exist in the company file. Note that payments cannot be applied to quotes in the company file.</div>
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                <div class="bb_Bulleted_inner"><span class="eb_EmphasisBold"><a name="1338495">Invoice too old:</a></span> The invoice or order to which the payment applies is more than 120 days old.</div>
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                <div class="bb_Bulleted_inner"><span class="eb_EmphasisBold"><a name="1338496">Duplicate invoice:</a></span> There is more than one invoice or order with the same number in the company file.</div>
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                <div class="bb_Bulleted_inner"><span class="eb_EmphasisBold"><a name="1338497">Invoice overpaid:</a></span> The payment amount is greater than the amount outstanding on the order or invoice in the company file.</div>
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                <div class="bb_Bulleted_inner"><span class="eb_EmphasisBold"><a name="1338498">Payment pre-dates invoice:</a></span> The invoice in the company file was created after the date of the customer payment.</div>
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          <span class="N_007eProcBullet"></span><a name="1338499">Payment file errors</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1338499", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1338499", false);</script>
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                <div class="bb_Bulleted_inner"><a name="1338500">If more than 75% of payments in the M</a>‑Powered Payment File cannot be matched with the corresponding invoice transactions, the M‑Powered Payment File will not be imported. This is usually a sign that an incorrect company file has been selected.</div>
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                <div class="bb_Bulleted_inner"><a name="1338501">If the payee number in the M</a>‑Powered Payment File is not the same as the payee number entered in the company file, the M‑Powered Payment File cannot be imported.</div>
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                <div class="bb_Bulleted_inner"><a name="1338502">If the M</a>‑Powered Payment File has previously been imported (within the last 365 days), you will not be able to re-import it.</div>
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        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1338503&quot;);">
          <span class="N_007eProcBullet"></span><a name="1338503">Transaction date and account errors</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1338503", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1338503", false);</script>
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                <div class="bb_Bulleted_inner"><span class="eb_EmphasisBold"><a name="1338504">Payments dated before the beginning of the financial year may not be imported.</a></span> Payments cannot be imported for periods prior to the financial year set in the company file. To view the company file’s current financial year, go to the <span class="w_Widgets">Setup</span> menu in your accounting software and choose <span class="w_Widgets">Company Information</span>.</div>
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                <div class="bb_Bulleted_inner"><span class="eb_EmphasisBold"><a name="1338505">Transactions dated before the Lock Period date may not be imported.</a></span> Check the Lock Period preference set in the company file to make sure that you are not trying to import payments for a period that has been locked. See your MYOB software’s<span class="ei_EmphasisItalic"> </span>user guide or MYOB help for more information about locking periods.</div>
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                <div class="bb_Bulleted_inner"><span class="eb_EmphasisBold"><a name="1338506">Deposit Account must have cheque privileges/Account number not found in list of </a></span><span class="eb_EmphasisBold">postable accounts</span>. Make sure that you have selected the correct Undeposited Funds account in the <span class="w_Widgets">M-Powered</span><span class="w_Widgets"> Import Assist - Settings</span> window before you start importing payments (see <span class="l_Link"><a href="ch_using.30.6.htm#1338383">Step&nbsp;5 in To import customer payments</a></span>).</div>
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          <span class="N_007eProcBullet"></span><a name="1338513">Payment adjustment errors </a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1338513", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1338513", false);</script>
        <div class="b_Body"><a name="1338514">Payment adjustments cannot be imported. Payment adjustments include:</a></div>
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                <div class="bb_Bulleted_inner"><a name="1338515">corrections of B</a><span class="es_EmphasisSmallCaps">pay</span> payment errors by your customer </div>
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                <div class="bb_Bulleted_inner"><a name="1338516">corrections of erroneous bank transactions </a></div>
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                <div class="bb_Bulleted_inner"><a name="1338517">credit card refunds requested by you. </a></div>
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        <div class="b_Body"><a name="1338522">For more information about these types of payments, see </a><span class="l_Link"><a href="ch_using.30.10.htm#1218644">Payment Adjustments</a></span>.</div>
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        <div class="href_ReferenceBlockHeading"><a name="1336981">Related Topics</a></div>
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                <div class="bbi_BulletedIndented_inner"><span class="l_Link"><a href="ch_using.30.10.htm#1218644" name="1336985">Payment Adjustments</a></span></div>
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                <div class="bbi_BulletedIndented_inner"><span class="l_Link"><a href="ch_using.30.6.htm#1338293" name="1336989">Importing customer payments using M-Powered Import Assist</a></span></div>
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                <div class="bbi_BulletedIndented_inner"><span class="l_Link"><a href="ch_using.30.8.htm#1338532" name="1336993">The M-Powered Import Assist Activity Report</a></span></div>
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