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      <div class="WebWorks_Breadcrumbs" style="text-align: left;">
        <a class="WebWorks_Breadcrumb_Link" href="maintenance.22.1.htm#1740875">Managing user accounts and company files</a> &gt; <a class="WebWorks_Breadcrumb_Link" href="alerts.23.1.htm#1740875">Troubleshooting your company file</a> &gt; Alert messages—company file</div>
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      <blockquote>
        <div class="hm_ModuleHeading"><a name="1740875">Alert messages</a>—company file</div>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1156413&quot;);">
          <span class="N_007eProcBullet"></span><a name="1156413">An error occurred when/while...</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1156413", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1156413", false);</script>
        <div class="hr_RunInHeading"><a name="1073839">Situation</a></div>
        <div class="b_Body"><a name="1429225">This alert message may appear when you attempt to open an MYOB company file that </a>was damaged due to a computer interruption the last time it was used. </div>
        <div class="hr_RunInHeading"><a name="1175764">Solution</a></div>
        <div class="b_Body"><a name="1429238">You may be able to repair the file using the MYOB Data Optimisation Assistant. You can </a>find the Optimisation Assistant in your software installation folder.</div>
        <div class="b_Body"><a name="1103565">If you are able to optimise the file without errors, we recommend that you verify your company file. </a>To verify your data, go to the <span class="w_Widgets">File </span>menu and choose <span class="w_Widgets">Verify Company File</span>. For more information about optimising and verifying your company file, see <span class="l_Link"><a href="maintenance.22.6.htm#1087406">Servicing your company file</a></span>.</div>
        <div class="b_Body"><a name="1748148">If the Optimisation Assistant or the Company File Verification indicates that the problem cannot be </a>repaired, you need to restore your company file from the latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see <span class="l_Link"><a href="maintenance.22.3.htm#1087200">Backing up and restoring company files</a></span>.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1561674&quot;);">
          <span class="N_007eProcBullet"></span><a name="1561674">I cannot find the MYOB company file named Clearwtr.myo</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1561674", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1561674", false);</script>
        <div class="hr_RunInHeading"><a name="1089454">Situation</a></div>
        <div class="b_Body"><a name="1749902">This alert message appears when you click </a><span class="w_Widgets">Explore the sample company</span> in the <span class="w_Widgets">Welcome to MYOB</span> window and the sample company file isn’t stored in the same location as your MYOB software. The sample company file is named Clearwtr.myo.</div>
        <div class="hr_RunInHeading"><a name="1073855">Solution #1</a></div>
        <div class="b_Body"><a name="1429254">If you know the actual location of the sample company file, click </a><span class="w_Widgets">Follow Me</span> in this message to open the <span class="w_Widgets">Open</span> window. Use the <span class="w_Widgets">Open</span> window to locate the sample company file.</div>
        <div class="hr_RunInHeading"><a name="1169630">Solution # 2</a></div>
        <div class="b_Body"><a name="1429266">If you know that the sample company file’s name has been changed, click </a><span class="w_Widgets">Cancel</span> in this message. Open <span class="w_Widgets">Windows Explorer</span>, then change the name of the sample company file back to Clearwtr.myo.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1561750&quot;);">
          <span class="N_007eProcBullet"></span><a name="1561750">Index </a>38<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1561750", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1561750", false);</script>
        <div class="hr_RunInHeading"><a name="1073858">Situation</a></div>
        <div class="b_Body"><a name="1429270">This message may appear when you try to open a company file which has been </a>damaged.</div>
        <div class="hr_RunInHeading"><a name="1073861">Solution</a></div>
        <div class="b_Body"><a name="1745768">You may be able to repair the file using the Data Optimisation Assistant. You can find the </a>Optimisation Assistant in your software installation folder.</div>
        <div class="b_Body"><a name="1429274">If you are able to optimise the file without errors, we recommend that you verify your company file. </a>To verify your company file, go to the <span class="w_Widgets">File </span>menu and choose <span class="w_Widgets">Verify Company File</span>. For more information about optimising and verifying your company file, see <span class="l_Link"><a href="maintenance.22.6.htm#1087406">Servicing your company file</a></span>.</div>
        <div class="b_Body"><a name="1073862">If the Optimisation Assistant or the Company File Verification indicates that the problem cannot be </a>repaired, you need to restore your company file from your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see <span class="l_Link"><a href="maintenance.22.3.htm#1087200">Backing up and restoring company files</a></span>.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1561861&quot;);">
          <span class="N_007eProcBullet"></span><a name="1561861">No more than 10 company files in any folder may be opened at one time</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1561861", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1561861", false);</script>
        <div class="hr_RunInHeading"><a name="1073881">Situation</a></div>
        <div class="b_Body"><a name="1745826">You may receive this message when you attempt to open your company file. Unless you </a>have more than 10 users accessing your company file, this message indicates there are 10 lock files in the folder.</div>
        <div class="b_Body"><a name="1745822">A lock file is created each time you open the company file and is deleted when you exit the company </a>file. If the file is not exited properly the file is not deleted. A maximum of 10 lock files can be created.</div>
        <div class="hr_RunInHeading"><a name="1745823">Solution</a></div>
        <div class="b_Body"><a name="1098679">The 10 lock files must be deleted manually. To delete the lock files, open the folder that </a>contains your company file. Locate the files named lock0001.flk to lock0010.flk and delete them. </div>
        <div class="b_Body"><a name="1746218">You should now be able to open the company file.</a></div>
        <div class="b_Body"><a name="1745862">This error indicates that the company file has been closed incorrectly 10 times. Improper exits </a>— using ctrl+alt+delete, mistakenly turning off your workstation while changes are being saved in your company file or experiencing power failures — can damage a company file. We recommend that you use the MYOB Data Optimisation Assistant to optimise your file. You can find the Optimisation Assistant in your software installation folder.</div>
        <div class="b_Body"><a name="1745873">If you are able to optimise the file without errors, we recommend that you verify your company file. </a>To verify your data, go to the <span class="w_Widgets">File </span>menu and choose <span class="w_Widgets">Verify Company File</span>. For more information about optimising and verifying your company file, see <span class="l_Link"><a href="maintenance.22.6.htm#1087406">Servicing your company file</a></span>.</div>
        <div class="b_Body"><a name="1175959">If the Optimisation Assistant or the Company File Verification indicates that the problem cannot be </a>repaired, you need to restore your company file from your latest backup. Note that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see <span class="l_Link"><a href="maintenance.22.3.htm#1087200">Backing up and restoring company files</a></span>.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1561896&quot;);">
          <span class="N_007eProcBullet"></span><a name="1561896">Termination Code...</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1561896", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1561896", false);</script>
        <div class="hr_RunInHeading"><a name="1073896">Situation</a></div>
        <div class="b_Body"><a name="1429529">Most termination codes warn you that your company file may be damaged.</a></div>
        <div class="hr_RunInHeading"><a name="1073899">Solution</a></div>
        <div class="b_Body"><a name="1745912">Use the MYOB Optimisation Assistant to optimise your company file. The Optimisation </a>Assistant is designed to make your company file more efficient and is capable of fixing certain types of company file corruption. We recommend that you use the Optimisation Assistant regularly to keep your company file operating at its most efficient. </div>
        <div class="b_Body"><a name="1745931">You can find the Optimisation Assistant in your software installation folder. </a></div>
        <div class="b_Body"><a name="1073900">If you are able to optimise the file without errors, we recommend that you verify your company file. </a>To verify your data, go to the <span class="w_Widgets">File </span>menu and choose <span class="w_Widgets">Verify Company File</span>. For more information about optimising and verifying your company file, see <span class="l_Link"><a href="maintenance.22.6.htm#1087406">Servicing your company file</a></span>.</div>
        <div class="b_Body"><a name="1073901">If the Optimisation Assistant or the Company File Verification indicates that the problem cannot be </a>repaired, we recommend that you contact technical support. Take note of the wording of the alert message, as this will assist in solving your problem.</div>
        <div class="b_Body"><a name="1073902">If you are repeatedly receiving termination codes while using your MYOB software, we suggest that </a>you contact technical support.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1433936&quot;);">
          <span class="N_007eProcBullet"></span><a name="1433936">The company file you have selected is an MYOB company file...</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1433936", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1433936", false);</script>
        <div class="hr_RunInHeading"><a name="1077391">Situation</a></div>
        <div class="b_Body"><a name="1429621">The company file you attempted to open was created in a previous version of your </a>software and cannot be used in its present form.</div>
        <div class="hr_RunInHeading"><a name="1073924">Solution</a></div>
        <div class="b_Body"><a name="1429633">You need to upgrade the company file. You can find the MYOB Upgrade Assistant in the </a>installation folder.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1073928&quot;);">
          <span class="N_007eProcBullet"></span><a name="1073928">The file you have chosen is not an </a>Accounting company file<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1073928", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1073928", false);</script>
        <div class="b_Body"><a name="1429645">The file you attempted to open is not a valid company file, and cannot be used by the your current </a>version of the software.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1073933&quot;);">
          <span class="N_007eProcBullet"></span><a name="1073933">The company file you have selected is version </a><span style="font-style: italic;">x</span>. MYOB version <span class="ei_EmphasisItalic">y</span> requires version <span style="font-style: italic;">y</span> files...<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1073933", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1073933", false);</script>
        <div class="hr_RunInHeading"><a name="1077406">Situation</a></div>
        <div class="b_Body"><a name="1429669">The company file you attempted to open is from an older version of your software, and </a>cannot be used by your current version of the software.</div>
        <div class="hr_RunInHeading"><a name="1077803">Solution</a></div>
        <div class="b_Body"><a name="1429673">You need to upgrade the company file. You can find the MYOB Upgrade Assistant in the </a>installation folder. </div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1077669&quot;);">
          <span class="N_007eProcBullet"></span><a name="1077669">The company file you have selected is customised for </a><span style="font-style: italic;">(country)</span>. This version of MYOB software is for use in (<span class="ei_EmphasisItalic">your country</span>)<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1077669", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1077669", false);</script>
        <div class="b_Body"><a name="1745388">You cannot open a company file in your MYOB software if that file was created using an MYOB </a>software version of another country.</div>
        <div class="hr_RunInHeading"><a name="1748192">Solution</a></div>
        <div class="b_Body"><a name="1748193">Open the company file in the correct version of the software.</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1073951&quot;);">
          <span class="N_007eProcBullet"></span><a name="1073951">This file is damaged and cannot be used</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1073951", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1073951", false);</script>
        <div class="hr_RunInHeading"><a name="1073952">Situation</a></div>
        <div class="b_Body"><a name="1429753">This alert message appears when you attempt to open a company file that has been </a>damaged. </div>
        <div class="hr_RunInHeading"><a name="1079516">Solution</a></div>
        <div class="b_Body"><a name="1429764">If you can still open the company file, verify the file to try and detect and fix the error. </a></div>
        <div class="hr_RunInHeading"><a name="1748201">Solution</a></div>
        <div class="b_Body"><a name="1748202">If you cannot open the company file at all, you need to restore your latest backup. Note </a>that any entries made since the last backup will need to be reentered. To learn more about restoring a backup of your company file see <span class="l_Link"><a href="maintenance.22.3.htm#1087200">Backing up and restoring company files</a></span>.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1079505&quot;);">
          <span class="N_007eProcBullet"></span><a name="1079505">Unable to access company file</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1079505", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1079505", false);</script>
        <div class="hr_RunInHeading"><a name="1073957">Situation</a></div>
        <div class="b_Body"><a name="1429788">This alert message indicates that you are unable to read or write to the company file. The </a>hard disk of the computer on which your company file is located may have very little free space, or the hard disk may be damaged. </div>
        <div class="hr_RunInHeading"><a name="1073958">Solution</a></div>
        <div class="b_Body"><a name="1429792">Check that there is enough free space on the hard disk where your company file is located. </a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1231435&quot;);">
          <span class="N_007eProcBullet"></span><a name="1231435">Unable to open file; file may be locked or in use, or access privileges may be </a>incorrect...disk may be full<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1231435", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1231435", false);</script>
        <div class="hr_RunInHeading"><a name="1157941">Situation</a></div>
        <div class="b_Body"><a name="1429796">This alert message may appear for a number of reasons. </a></div>
        <div class="hr_RunInHeading"><a name="1073965">Solution</a></div>
        <div class="b_Body"><a name="1429800">Check to see that you have given full (read/write) access to the folder where your </a>company file is located. </div>
        <div class="b_Body"><a name="1073966">Ensure there is enough space on the hard disk of the computer where the company file is stored.</a></div>
        <div class="b_Body"><a name="1747469">&nbsp;</a></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1747741&quot;);">
          <span class="N_007eProcBullet"></span><a name="1747741">WARNING: You have room to store only </a><span style="font-style: italic;">x</span> more characters of information on your disk<script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1747741", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1747741", false);</script>
        <div class="hr_RunInHeading"><a name="1429804">Solution</a></div>
        <div class="b_Body"><a name="1746049">The hard disk of the workstation on which your company file is located has very little free </a>space. You won’t be able to enter further information in your company file until more free space is available.</div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVClose();</script>
        <div class="hp_ProcedureHeading" onclick="WebWorks_ToggleDIV(WebWorksRootPath, &quot;wwdd1434034&quot;);">
          <span class="N_007eProcBullet"></span><a name="1434034">You can’t find your company file</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1434034", false);</script></div>
        <script type="text/javascript" language="JavaScript1.2">WebWorks_WriteDIVOpen("wwdd1434034", false);</script>
        <div class="b_Body"><a name="1073995">You click </a><span class="w_Widgets">Open your company file</span> in the <span class="w_Widgets">Welcome to MYOB </span>window and your company file’s name doesn’t show up in the <span class="w_Widgets">Open</span> window that appears. This situation can result from the following:</div>
        <div class="hpn_ProcedureHeadingNoSplit">
          <span class="N_007eProcBullet"></span><a name="1073996">Situation # 1</a></div>
        <div class="b_Body"><a name="1429884">Your company file is stored in a different location to your MYOB software. When the </a><span class="w_Widgets">Open</span> window appears, only the company files stored in the same location as your MYOB software are displayed.</div>
        <div class="hr_RunInHeading"><a name="1073997">Solution</a></div>
        <div class="b_Body"><a name="1429888">Use the </a><span class="w_Widgets">Open</span> window to locate your company file and open it. </div>
        <div class="hpn_ProcedureHeadingNoSplit">
          <span class="N_007eProcBullet"></span><a name="1344835">Situation # 2</a></div>
        <div class="b_Body"><a name="1429913">Your company file was inadvertently deleted.</a></div>
        <div class="hr_RunInHeading"><a name="1344836">Solution</a></div>
        <div class="b_Body"><a name="1429914">If your company file has been removed, you will need to restore your most recent backup </a>of the file. Be sure to place the restored backup in the correct location on your network.</div>
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