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        <a class="WebWorks_Breadcrumb_Link" href="maintenance.22.1.htm#1553083">Managing user accounts and company files</a> &gt; Troubleshooting your company file</div>
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      <blockquote>
        <div class="hs_SectionHeading"><a name="1553083">Troubleshooting your company file</a></div>
        <div class="b_Body"><a name="1432759">You may receive warnings or error messages while working with your company file. This section </a>covers some of the alert messages that may appear and offers some troubleshooting advice. </div>
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          <span class="N_007eProcBullet"></span><a name="1561289">Company file damage</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1561289", false);</script></div>
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        <div class="b_Body"><a name="1749762">An interruption to your computer’s power supply while you are working with your company file can </a>result in damage to your file.</div>
        <div class="b_Body"><a name="1745585">If you experience an interruption, we recommend that you run the MYOB Optimisation Assistant. The </a>Optimisation Assistant is designed to make your company file more efficient and is capable of fixing certain types of company file corruption. You can use the Optimisation Assistant as frequently as required. For example, you can use it after you have completed end-of-month reports or after each working day.</div>
        <div class="b_Body"><a name="1748028">To optimise your company file, go to the </a><span class="w_Widgets">File</span> menu and choose <span class="w_Widgets">Optimise Company File</span>. You can also access the Optimisation Assistant from your software installation folder. </div>
        <div class="b_Body"><a name="1748032">If you optimise your company file without errors, we recommend that you also verify your company </a>file. To verify your company file, go to the <span class="w_Widgets">File </span>menu and choose <span class="w_Widgets">Verify Company File</span>. For more information about optimising and verifying your company file, see <span class="l_Link"><a href="maintenance.22.6.htm#1087406">Servicing your company file</a></span>.</div>
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          <span class="N_007eProcBullet"></span><a name="1749795">Backing up your company file</a><script type="text/javascript" language="JavaScript1.2">WebWorks_WriteArrow(WebWorksRootPath, "wwdd1749795", false);</script></div>
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        <div class="b_Body"><a name="1749796">We recommend that you back up your company file regularly and store your backup in a safe place.</a></div>
        <div class="b_Body"><a name="1749797">To create a backup, go to the </a><span class="w_Widgets">File</span> menu and choose <span class="w_Widgets">Back Up</span>. To restore your company file from a backup, go to the <span class="w_Widgets">File</span> menu and choose <span class="w_Widgets">Restore</span>.</div>
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        <div class="b_Body"><a name="1748055">If you encounter alert messages while using your MYOB software, see the following troubleshooting </a>advice before contacting technical support.</div>
        <div class="b_Body"><a name="1748056">The alert messages are divided into two sections:</a></div>
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                  <span style="color: Gray;">■</span>
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                <div class="bb_Bulleted_inner"><span class="l_Link"><a href="alerts.23.2.htm#1740875" name="1748060">Alert messages—company file</a></span></div>
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                  <span style="color: Gray;">■</span>
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              <td width="100%">
                <div class="bb_Bulleted_inner"><span class="l_Link"><a href="alerts.23.3.htm#1749984" name="1748064">Alert messages—transactions</a></span></div>
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